Shipping Information
Order Dispatching
All orders placed on week days are dispatched same day or no later than 24hrs after payment has been received. The only exception to this is special order items which are clearly listed as special orders on the website. Special Orders generally take approximately 10 days to be dispatched, however we will contact you if there is any delay.
Packaging and Delivery
All purchases are packed in white poly courier bags with the sender stated as Buy it all Online and not Wigs Online. *Credit Card charges on your statement will also appear as Buy it all Online, this is done to ensure your privacy. A tax invoice will accompany the parcel or be emailed to you.
*Please note: Some Banks have begun using third parties when processing payments which may override our banks settings, in which case “Wigs Online” may appear on your statement. Unfortunately we have no control over this.
Domestic Delivery
Our primary freight carrier for purchases inside Australia is Auspost eParcel. This is a door to door service including delivery to Post Office Boxes and has full internet tracking. In situations where nobody is available to sign for the parcel a card will be left at the address with the details of the nearest Post Office where the parcel will be left to collect at your convenience (when collecting please provide the card left by the driver and adequate id)
Delivery within Australia normally takes approximately 2 to 5 working days depending on the location and if you are within the Next Day Delivery Network.
International Delivery
Wigs Online uses a Courier Service for International deliveries. This is a Door to Door courier service with full internet tracking, however they do not deliver to a P O Box. All deliveries via Courier require a signature on delivery. If you require your parcel to be sent to a PO BOX please contact us via email sales@wigsonline.com.au. However dispatching your purchase via International Postal Service can take up to 15 working days and generally has no internet based tracking service.
An invoice for your purchase will be emailed or may accompany your goods, and conforming to Australian Taxation Laws your invoice will be dispatched in Australian Dollars as your transaction was completed in Australia Dollars.
Wigs Online has no control over parcels being opened for customs inspections or any customs duties/taxes charged to you as the receiver.
Delivery via courier service normally takes 4 -7 working days with full traceability.
Shipping Costs
| Destination | Cost of 1st Item | Additional items |
| Australia 1 | $10 – $15 2 | $0.00 |
| New Zealand | $25 to $75.003 | $5.00 to $7.50 |
| Most Other Countries | $50.00 | $10.00 |
| Remote European Locations4 | $75.00 | $10.00 |
1 We provide Free Standard Shipping on all retail orders over AUD$150 within Australia – excluding HAZMAT Products
2 Express Shipping can be selected during checkout for a small additional fee.
3Express Post International (approx. 7-10 Days – to major cities) or Express Courier (approx. 2-5 Days Metro Area’s, Remote Area’s approx. 7-10 Days)
4 Other Remote Countries may incur higher charges. Please Contact Us if your Country is not listed and we will provide a quote as needed.